To work with Smith+Nephew, suppliers must be registered in our systems via Ariba Network. Our supplier onboarding process follows strict industry regulations and compliance requirements.
To be onboarded as a supplier, Smith+Nephew will initiate the request. The supplier will receive an invitation to register/log in to Ariba Network and respond to our onboarding questionnaire. The information received is reviewed by our Compliance, CSR and Finance teams before the account can be created.
faster, more accurate invoicing via the 'PO flip' / online invoice creation option
faster invoice processing and payment
The Standard Account in Ariba is free of charge.
You can register for a Standard Account in Ariba anytime, however, to transact with Smith+Nephew, we must send you an invitation to register (with an option to login if you already have an Ariba Account with the Ariba Network ID number).
How do I receive orders from Smith+Nephew in Ariba?
You will receive a PO notification email from Smith+Nephew via Ariba.
Select “Process Order” to access the Ariba login page.
Once logged in:
Review the PO details
Create an invoice (Ariba will auto-populate the PO information)
Add any required details (e.g. tax, remittance, shipping)
Submit your invoice
I’m having issues submitting an Ariba invoice - what should I do?
Include the PO number in both the invoice and your message.
How do I apply multiple tax rates to one line item?
Split the PO line into separate lines in Ariba and apply the appropriate tax rate to each.
Why was my invoice rejected?
Check the rejection comments in Ariba or your notification email.
If anything is unclear, contact us via the contact form.
Accounts Payable contacts
If you need information about your invoice status or have other payment / tax-related questions, please contact our Accounts Payable team in the country you are working with.
PR (Purchase Requisition): Internal request, not for supplier use
PO (Purchase Order): Approved order sent to you
Use the PO number for all invoicing and communication.
Candex: Ordering and invoicing for low spend transactions
We collaborate with Candex to streamline processes for low-value purchases. Candex is simple and easy to use, helping to reduce onboarding time and standardize contracting, invoicing, and payment. Smith+Nephew will remain your partner while only the Purchase Order and payment is processed by Candex. It means that supplier gets to work with Smith+Nephew with a much simpler and faster process that is still aligned with the Smith+Nephew Purchase Order Terms & Conditions.
How Candex works
Candex process takes only a few minutes, and the details of your order (with pdf download) will be easily accessible when you register. Here is a quick summary of the steps:
Step 1 – Receive the order via e-mail, register and accept T&C
Step 2 – Submit invoice to Candex
Step 3 - Candex invoices Smith+Nephew
Step 4 - Smith+Nephew pays Candex
Step 5 - Candex pays you
Tracking and support
You can track the status of your orders and payments through the Candex platform. If there are any issues or delays with payments, Candex will work diligently with Smith+Nephew and communicate frequently with you to resolve the problem promptly.
Smith+Nephew follows the “No PO No Pay” approach where invoices received without referencing a valid PO number are subject to be rejected or delayed in payment due to the goods/services not being properly ordered and authorized. You should not engage in any activity without having received an official S+N Purchase Order either by e-mail or in your Ariba account. Please make sure you have a valid PO number before you provide any goods or services to Smith+Nephew.
Check the status of your invoice
If you need information about your invoice or have other payment related questions, please contact our Accounts Payable team.
Note: If you cannot use the Ariba Network and need to submit an invoice 'offline', please send the invoice providing the PO number to the Smith+Nephew contact stated on the PO as Requester or directly to the Accounts Payable Invoicing mailbox. Processing orders via online invoices in Ariba ensures faster processing and payment than paper/PDF invoices sent by email.
Invoices posted online, automatically appear in the Smith+Nephew system once the invoice is submitted by supplier.
Payment terms
As a valued supplier, you are a key component of our global business and our goal is to strengthen this relationship through an efficient, effective and accurate payment process.
All purchase orders will carry Net 90 day payment terms, unless there is an alternative payment term agreed in contract or when regulations in a particular jurisdiction require a different standard.
To enable Smith+Nephew to pay you on time we’d like to remind you of the best ways to transact with us. Please note failure to follow these processes may result in invoice rejection or payment delay:
Ariba network suppliers should submit invoices through the Ariba network and check invoice payment status on their Ariba network account prior to contacting Accounts Payable (AP) or Procurement teams.
Non Ariba network suppliers should submit invoices by email to the correct email box for the Smith+Nephew entity you are transacting with. Invoices should be:
Machine readable pdf;
One invoice per pdf;
One pdf per email; and
Not to exceed 5MB
Invoices should include a Smith+Nephew PO number;
In rare circumstances where a PO number is not available, the invoice should clearly reference the Smith+Nephew requestor’s full name.
Accounts Payable
My company details have changed - how do I update them?
PR (Purchase Requisition): Internal request, not for supplier use
PO (Purchase Order): Approved order sent to you
Use the PO number for all invoicing and communication.
Accounts Payable contacts
If you need information about your invoice status or have other payment / tax-related questions, please contact our Accounts Payable team in the country you are working with.
Burn wound management Burn wounds are a global public health problem and a leading cause of morbidity, including prolonged hospitalisation, disfigurement and disability – often accompanied by stigma and social rejection.1 Our aim is to help mitigate the complications associated with burn wounds.
Pressure injury prevention Trusted to reduce the incidence of pressure injuries when used as part of a comprehensive prevention program, compared to standard care alone.1-3
Partial-thickness rotator cuff tears Partial-thickness tears can have a lasting impact on pain and shoulder function. When used in isolated bioinductive repair, the REGENETEN◊ Bioinductive Implant leads to tendon healing without the need for sutured repair;1-4 offering patients a faster recovery and return to activity than sutured repairs.4,5
Chondral and osteochondral knee repair Treat knee cartilage lesions and osteochondral defects in a single-stage procedure, even in the presence of mild to moderate osteoarthritis (Kellgren-Lawrence 0-3),1,2 with the porous, biocompatible CARTIHEAL◊ AGILI-C◊ Cartilage Repair Implant; shown to be clinically superior to the current surgical standard of care in level 1 clinical data.*1,2