Suppliers: Frequently Asked Questions

How should I invoice Smith+Nephew?

Our preferred invoicing method is electronic invoicing via Ariba.

Once you get a PO email notification, click on the “Process Order” button to get to Ariba, login, and select the option to create an electronic invoice that will automatically pull the PO data from the order.

Please note that the invoice description and quantity must match the PO (you can add a detailed description if required).

How do I create an electronic invoice in Ariba?
I cannot use Ariba for online invoicing – how do I submit a paper/pdf invoice?

If you cannot submit an electronic invoice via Ariba, please send it to the Smith+Nephew contact stated on the PO as Requester, or directly via the Accounts Payable contact form.

Note: The PO number must be referenced in the form and on the invoice.

I have issues with an Ariba online invoice
If you need further assistance in submitting the invoice via Ariba you can contact us via our contact form

If you have a tax or finance-related query regarding your invoice, please use the contact us form.

If you failed to submit your invoice via Ariba or you cannot use online invoicing, please use the contact us form to send your invoice copy, (Note: PO number must be referenced in the email and on the invoice)
My company details changed - how do I communicate this to Smith+Nephew?
Why was my invoice was rejected?
There may be different reasons why your invoice was rejected by Smith+Nephew – please check the rejection comments visible in Ariba and in the invoice rejection notification. If you have doubts, you can contact us using the contact us form
I have different tax rates to be applied for one line item. How do I do it in Ariba online invoicing?
You can modify the line item section on your online invoice by copying the existing line and adding a different tax rate for the specific amount to each of the lines referring to the same PO item.
What is the difference between a PO and a PR number?
A PR (format PRXXXXX) is a Purchase Requisition – this number is assigned for the time of the requisition being processed internally in our system before it is fully approved and a PO (format POXXXXX) is generated and sent automatically to the supplier. As a supplier you should only use the PO number reference on all your invoices and communication with Smith+Nephew.

Orders + Payments

Find information about payment terms, how to check the status of your invoice and find purchase order terms and conditions.