‡ In these countries please contact our distributor

Ariba FAQs

How having an Ariba Network account affects my Smith+Nephew orders and invoices?

Having an Ariba Account make the ordering and invoicing process more streamlined and efficient. The POs are sent automatically to our suppliers, who can invoice us easily using the PO flip / online invoice creation option in Ariba. Submitting your invoices in Ariba ensures faster processing and payment as well as swift resolution of any issues.

Is an Ariba account free?

Yes, the Standard Account in Ariba Network is free of charge. If you wish, you can upgrade to an Enterprise Account that has more features – with a specified subscription fee. Find more information on the Ariba website.

What do I need to do to create a Standard Account on the Ariba Network?

You can register for a Standard Account in Ariba Network anytime, however, to transact with Smith+Nephew, we must send you an invitation to register (with an option to login if you already have an Ariba Account with the Ariba Network ID number)

How do I receive orders from Smith+Nephew in Ariba?

You will receive an automated PO notification email from Smith+Nephew Ariba. In the email, you will need to select the “Process Order” option, which will bring you to Ariba login/register page. After you log in, you will be able to view the PO details and create an online invoice. Ariba will auto-populate the order information from the PO and your invoice (PO flip). You will only need to add company specific information (remittance settings, tax, shipping, etc) and submit it. This way it will appear in our system automatically after you submit it.

How do I invoice a Smith+Nephew order if I lose the email notification?

If you misplace a purchase order (PO) email notification, you have the following options:

- Resend the PO email: Log in to your Ariba Network standard account. In the PO list on the home dashboard of your account, click Select > “Send me a copy to take action” in the Action column next to the PO.
- Request a manual copy of the PO from your customer: After you have a copy of the PO, you can create and submit a non-PO invoice.

How does the PO process look?

After we get an offer from a supplier, a Smith+Nephew employee would raise a Purchase requisition in Ariba. Depending on the total amount/category of the purchase, the requisition will go through an internal approval process in the system. Once it is fully approved, the Purchase Order is released and sent automatically to the supplier email address that we have in our database. If we do not have a valid email address, the requester of the PO would manually send a PDF copy of the PO to the supplier.

How do I know when my Invoice is going to be paid?

Scroll down to the Orders, Invoices and Payments search box and click on 'More' to reveal an increased selection of tiles. The scheduled payment date for an Invoice is visible under the Invoice Pending Payment and is calculated by applying the agreed payment terms to the Invoice ‘Approved’ date.

Do I have to register a new account for each of my customers?

No, you can use the same Standard Account to transact business with multiple customers. When you receive a registration invitation, please make sure you use the login option (not the register option) and log in using your existing credentials. If you mistakenly created more than Account in Ariba Network – please inform us which AN ID is the valid one for Smith+Nephew orders.

Can I have a Standard Account for one customer but an Enterprise Account for another?

Yes, you can have a separate account for each customer (with a different Ariba Network ID and log in details) or you can consolidate all customer relationships under one account.

I forgot the password to my Ariba Account.

Go to the Ariba Network Supplier login page and select the “Having trouble logging in?” option below the “Login” button.

If I have multiple buyers that invite me to use a Standard Account, can I consolidate these into one account?

Yes. When you receive the first purchase order via interactive email from a new buyer, you can login using your existing Ariba Supplier Network credentials. This will automatically establish a transaction relationship with your existing Ariba Supplier Network account and the new buyer.