New managers complete online and face-to-face training that teaches them about earning trust, which is a Group value.
We incorporate contemporary principles of instructional design in our training modules to help ensure effectiveness. We give employees the ability to choose relevant roles and we use interactive scenarios so employees can apply their knowledge.
In our Code of Conduct training, employees can earn ‘trust points’ and ‘achievement badges’ if they make the right choices in the scenarios.
Employees can earn additional badges by completing optional scenarios.
During the 2014 annual training, well over 50% of employees elected to complete optional scenarios, suggesting they found the course engaging,interesting and relevant.