Koert Pretorius, CEO Mediclinic Southern Africa, presents the Service Provider of the Year Award to Judy Horne, Smith & Nephew Regional MD and Pieter van Staden, Regional General Manager Advanced Surgical Divisions, with Steve Drinkrow Executive: Infrastructure Mediclinic Southern Africa, right.
Smith & Nephew, South Africa, scooped the 2012 Mediclinic Service Provider of the Year award at a Gala Dinner in Cape Town.
Mediclinic Southern Africa CEO, Koert Pretorius, said: “To live up to our brand promise of Expertise you can Trust, Mediclinic Southern Africa relies a great deal on a large and diverse group of other experts in their fields, who have a direct impact on the quality of our own service delivery and patient satisfaction. In a remarkable achievement, Smith & Nephew won this prestigious award for the second time in a row this year. We salute their continued effort and support in partnering with us to deliver on our overarching vision of being the hospital group that is respected internationally and preferred locally.”
Smith & Nephew’s Regional Managing Director, Judy Horne said the company’s dedicated divisions: Orthopaedic Trauma and Orthopaedic Reconstruction, Endoscopy and Advanced Wound Management specialise in innovative, cost-effective products and services that make healthcare more affordable and speed recovery, helping people to get their lives back.
“Our name and our products are trusted around the world because integrity and service is the foundation on which we build our business practices.” Horne said.
Nominees for the Service Provider of the Year award are chosen by Mediclinic Southern Africa through a structured process based on specific criteria related to the quality and excellence of service delivery – response times, accuracy, training, loan equipment and support in a crisis. Ten service providers receiving the most nominations from hospitals are selected and the winner is the company that scores the highest points.
“Our belief in building our business by building relationships holds particularly true of these suppliers and we therefore acknowledge the very important role they play in our daily business operations at our annual Supplier of the Year Awards,” Pretorius said.
Lesley Schroeder-McLean:Fuller Insight
Communication Consultants to Smith & Nephew, Africa Region
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