Global

‡ In these countries please contact our distributor

Adverse events

We take the safety of patients very seriously, and we follow the requirements of regulators such as the FDA when it comes to reporting adverse events.

If you think you may have had a possible adverse event caused by one of our products, please let us know, and please report as much relevant information as possible

If you are a patient, you can contact us yourself, or you may have your carer or your physician do that for you. To help us process your information quickly and effectively, please contact our customer care team.

 

Sports medicine surgical products customer care

Customer Care
Smith & Nephew
150 Minuteman Road
Andover, MA 01810
United States

1.800.343.5717 (US toll free Monday-Friday: 7:00 AM -7:00 PM EST)
1.978. 749.1000 (international/local Monday-Friday: 7:00 AM -7:00 PM EST)
1.978.749.1599 (fax) 

complaints@smith-nephew.com

Contact us online

 

Orthopaedic reconstruction, trauma and extremities surgical products customer care

Customer Care
Smith & Nephew
7135 Goodlett Farms Parkway
Cordova, TN 38016
United States 

1.800.238.7538 (US toll free Monday-Friday: 7:00 AM -7:00 PM CST)
1.901.396.2121 (international/local Monday-Friday: 7:00 AM -7:00 PM CST)

complaints@smith-nephew.com

Contact us online

 

Wound care products - US customer care

Customer Care
Smith & Nephew Wound Management
4900 West Vickery Blvd. 
Fort Worth, TX 76107

1.800.876.1261 (toll free Monday-Friday: 7:00 AM -7:00 PM CT)
+1.727.392.1261 (local Monday-Friday: 7:00 AM -7:00 PM CT)
+1.727.392.6914 (Fax)

complaints@smith-nephew.com

Contact us online

 

Wound care products - Non-US customer care

Customer Care
Smith & Nephew Wound Management
PO Box 81
101 Hessle Road
Hull, UK
HU3 2BN

+44 (0)1482 225181 (Monday-Friday 9.00AM - 5.00PM)
+44 (0)1482 328326 (fax)

complaints@smith-nephew.com